Frequently asked questions

Have any type of questions about our online store? Our FAQ will help you with initial and frequently asked questions. If you still need to ask about anything which is not listed on the FAQ section you can contact us directly.

We sell Downloadable Solution Manuals, Test banks including PDF ebooks. All items listed on Testbankszip.com are digital and can be downloaded directly after completing your order.

A Test Bank is a collection of prepared questions and answers for a certain textbook that is made by the Textbook publisher. It might include multiple-choice questions, true and false or  short answers.

The solution Manual includes extra questions with its correct answers, it considered as an additional instructor resource beside the Test Bank to help students enhance the study subject and cover all possible questions and solutions for a particular Textbook.

Yes, you can request a free chapter to check and match it with your actual Textbook edition before making an order.

You will be able to download your purchase after completing your order. You can log in to your user area and download the attached file under the “Downloads” section.Note that some items are not hosted on our server and it will be attached manually to your email after 2-3 hours from your purchase. keep checking your email as we can send the file even before the estimated time in case we are online during the purchasing proccess.

The default download files are in a zip format except for the ebooks which we send as a single PDF file. We use zip file to compress chapters (doc’s and pdf’s) into one single file to reduce the uploading time.

Unzipping chapters is an easy process, you right-click on the downloaded file and then click on Extract here. ( check the pic below).

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If you are trying to download the items using your cell phone, you can then watch the following video tutorial which explain how to open zipped files in your iOS and Android.

Yes, you can make a new request for items which are not yet added into our online store. You kindly send us a request with following details :

Textbook Title:

Edition : ( example: 3rd edition)
Type: ( Test bank or solution manual)
ISBN10 or 13 of the Textbook. (ISBN alone is enough to recognise all Textbook details)

We prefer PayPal payments because is more secure and fast, We also accept all major credit cards as an alternative payment solution for students who do not have or use PayPal.
credit card payment

Testbankszip.com implement secure layers to encrypt all clients data between our dedicated server and clients devices. We respect clients privacy and we do not share or use your details under any circumstances and without your permission.

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We use coupon codes for special occasions with very competitive prices. You can also get in touch us if you plan to make a bulk order for our lited items to give you a special offer.

f.a.qIf you have already any study guide (test bank, solution or instructor manual ) which is not listed yet in our online store), we can make an exchange by sending us the one you have. We just need to email us the Textbook title including edition and  to Testbankszi(at)gmail.com for a deal.

We offer refunds to clients under specific circumstances and conditions since digital products once it sent it cant be returned.

Non-delivery: Due to an issue with email, you don t get a downloadable link from us. Note that some files can be sent only after 2-3 hours depends if one of our support agent is online during the time you make the order. If you have not received any attachments during the estimated time , nor you get an update from us, regarding an update, you can then ask for a refund.

Files cant be open or damaged: Most files are an in zip format which demands to have Winzip utility installed on your device to extract included chapters. Chapters can be in Microsoft or pdf format and you need to have those readers installed as well. In case you face any other difficulties opening attached files, you send us an email to help you to resolve the problem for you

Purchasing different study Guides: if you have purchase a test bank instead of solution manual, note that those resources are different and are not the same. each item is described already in the title if its solution or Test banbk. to prevent this kind of claim we encourage you to request a sample before making an order
Missing chapters: if you have purchased an item with missing chapters, you send us an email so we can re-check the order for you and send the missing chapter(s).